ADMINISTRATOR L2

Job Description Job Description Desktop Support Engineer to provide technical assistance to end users. Will be installing, upgrading, and troubleshooting hardware and software systems. Supporting end users, should have a problem-solving attitude along with the ability to give clear technical instructions. Should also be familiar with remote troubleshooting techniques. Ensure prompt and accurate customer service and increase client satisfaction. Responsibilities • Address user tickets regarding hardware, software, and networking • Walk customers through installing applications and computer peripherals • Ask targeted questions to diagnose problems • Guide users with simple, step-by-step instructions • Conduct remote troubleshooting • Test alternative pathways until you resolve an issue • Customize desktop applications to meet user needs • Record technical issues and solutions in logs • Direct unresolved issues to the next level of support personnel • Follow up with clients to ensure their systems are functional • Report customer feedback and potential product requests • Help create technical documentation and manuals Requirements and skills • Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role • Hands-on experience with Windows /Mac OS environments like laptop/desktop Imaging, software package installation, configuration etc., • Working knowledge of office automation products and computer peripherals, like Wi-Fi, printers, and scanners • Knowledge of network security practices and anti-virus programs • Ability to perform remote troubleshooting and provide clear instructions • Excellent problem-solving and multitasking skills • Customer-oriented attitude • BSc in Computer Science or relevant field