CHANGE MANAGER L3

Job Description The Change Analyst is responsible for coordinating and executing change initiatives in alignment with organizational objectives. They collaborate with cross-functional stakeholders to ensure changes are properly assessed, approved, communicated, and implemented with minimal disruption. This role requires strong analytical, communication, and problem-solving skills to drive improvements and uphold best practices in change management processes. Essential Functions: · Change Request Coordination: o Act as the primary contact for change requests, ensuring they are accurately recorded, categorized, and prioritized. o Collaborate with teams to investigate the impact, risk, and scope of each change request. o Facilitate approval workflows with relevant stakeholders and leadership. · Impact & Risk Assessment: o Evaluate potential implications of each change on existing processes, systems, and resources. o Work closely with technical teams to develop and review change impact models and implementation plans. o Recommend mitigation strategies to address identified risks. · Communication & Stakeholder Engagement: o Maintain clear and timely communication channels with all impacted parties. o Create and distribute communications about upcoming changes, ensuring stakeholders have sufficient knowledge and preparation. o Provide training materials or sessions as needed to support user adoption. · Process Documentation & Continuous Improvement: o Document and maintain change management processes, standards, and guidelines. o Identify process inefficiencies and collaborate with team members to introduce improvements. o Participate in post-change reviews to capture lessons learned and best practices. · Monitoring & Reporting: o Track and report on the status and effectiveness of changes, highlighting successes and identifying improvement areas. o Develop metrics to measure change management outcomes and present insights to leadership. · Technical & Analytical Skills: o General understanding of IT systems, infrastructure, and service management frameworks (e.g., ITIL). o Ability to assess risk and impacts in a complex environment. o Proficient in data analysis tools (spreadsheets, project management applications, etc.). · Communication & Interpersonal Skills: o Strong verbal and written communication skills for engaging with diverse stakeholders. o Ability to convey technical concepts to both technical and non-technical audiences. o Effective facilitation, collaboration, and negotiation skills. Preferred Qualifications: · Familiarity with ITIL or other IT service management frameworks/certifications. · Previous experience in project management or related execution roles. · Experience with ticketing systems and change management tools. · Experience working with multicultural teams in diverse geographic locations preferred · Strong customer service, analytical, research, interpersonal and problem solving skills required · Technical expertise in Infrastructure Management is preferred · Large Scale Operational Command Center experience and/or IT Service Desk experiences a plus · ServiceNow, Business Analytics and Tableau reporting experience Gen AI and AI Prompt Engineering skill and experiences a plus.