Cloud Infrastructure Service Delivery Manager with AWS Infrastructure Support(Remote)

Job Role: Service Delivery Manager with AWS Infrastructure Support Job Location: Remote Experience 10 years in IT Infrastructure Services with at least 5 years managing AWS Cloud Operations and Managed Services engagements. The role focuses on programme governance service delivery excellence customer management and cloud operations leadership. Key Responsibilities Own end to end delivery of AWS Infrastructure Managed Services. Manage SLAs KPIs service reporting governance reviews and customer escalations. Lead Incident Problem Change and Major Incident Management processes. Oversee AWS Infrastructure Operations including EC2 VPC IAM RDS EKSECS CloudWatch S3 Backup and Security services. Drive automation cloud optimisation FinOps and continuous service improvement initiatives. Manage customer relationships delivery teams budgets risks and contractual commitments. Ensure security compliance and audit readiness across AWS environments Required Technical Skills AWS Cloud Operations Infrastructure Support. AWS Networking Security Backup DR. Linux Windows Administration. ITIL Service Management. ServiceNow. Cloud Cost Optimisation FinOps. Automation Terraform Cloud Formation Ansible. Stakeholder Vendor Management. Key Certifications AWS Certified Solutions Architect Professional. AWS Certified Sys Ops Administrator Associate. ITIL Foundation v4. Preferred AWS Certified Security Specialty. AWS Certified Advanced Networking Specialty. PMP Project Management Professional or PRINCE 2 Practitioner

Mandatory Skills : AWS Cloud Architecture Good to Have Skills : AWS Automation Services, AWS Cloud Formation