Desktop Support Analyst

Position Title Desktop Support Analyst Job Skill Cluster Workplace support engineer EUC Deployment and Management JOB DESCRIPTION The position of Desktop Support Analyst performs troubleshooting repair and preventative maintenance of end user computing equipment and peripheral equipment at deputed locations Essential duties for the position include but are not limited to the following Handle Incidents service requests and break fix support following the priority and service levels Continued monitoring of Service Management tool for new incidentsservice request Escalation of incidents to appropriate groupperson incase if the issue should be taken care by another team Incident troubleshooting and repairing workstations and Peripherals to proper operations Document the details of incident resolution Repair and replace Failed components Replace nonoperating equipments with equipment from operating stock Update client asset management system to indicate any changes in the equipment status Provide monthly review of inventory level Desktop install move add changes and deletion IMACD Installation of workstations network printers peripherals including network patch cable verification installation replacement Manage support for removable approved external devices Provide smart hand support for Server racking cabling hard reboots at staffed locations Installation verification troubleshooting Wi Fi access points with Remote engineers Microsoft Office productivity tools support Conference room audio video WIFI and teleconference support Maintaining spare equipment and parts inventory Printer and Multifunction copier support Providing basic instructions on the use of IT equipments and softwares Undertake repairs and preventive maintenance of equipments in accordance with manufacturers recommendation Break fix support for all end user computing devices ie Laptops desktops Peripherals Desk phones Video and audio conference devices Installing removing and support for Desktop OS or any client approved softwares Management of desktop computing hardware and software inventory record Maintain spare pools at staffed locations On Site Hands and Feet support for IT Infrastructure Network Storage and compute Escalate product related issues and hardware Software bugs to client or 3rd party provider as appropriate Trigger disposal process of assets Actual disposable will be carried out by client Physical destruction of drives only if they cannot be wiped electronically Installs Moves Adds and changes IMAC confirm requirements Scope and acquire approval assign to appropriate team confirm schedule and verify completion JOB REQUIREMENTSQUALIFICATIONS Experience Requires 7 years of related work experience Sound knowledge of Operating system troubleshooting Sound knowledge of building machines for new joiners Installing upgrading and migrating to Windows latest version Deploying Windows operating system in large enterprises Configuring hardware and applications Configuring network connectivity Monitoring and maintaining systems that run Windows operating system Certifications Preferrable MCSA Windows MCSE Desktop Infrastructure

Mandatory Skills : EUC Desktop Engineering, Windows Server Good to Have Skills : Desktop Central, SCCM