Palo Alto Firewall Lead Engineer

Key Responsibilities Lead Palo Alto Firewall operations and security governance activities. Design and review firewall architectures, segmentation, and security controls. Drive resolution of critical incidents and complex technical issues. Provide technical leadership during upgrades, migrations, and new deployments. Perform security assessments and policy optimization. Support customer governance, CAB reviews, and audit requirements. Mentor L2/L3 engineers and drive process improvements. Identify automation opportunities and operational efficiencies. Required Skills 8+ years of Network Security experience. Expert-level knowledge of Palo Alto Firewalls and Panorama. Strong knowledge of Global Protect, VPN technologies, NAT, URL Filtering, Wild Fire, and User-ID. Experience leading technical teams and customer interactions. Strong troubleshooting and architecture skills. PCNSE certification preferred. Deliverables and Performance Metrics No Performance Parameter Measure 1 Customer Centricity Deliver timely resolutions to security incidents impacting end-users, internal teams, and external clients; maintain high customer satisfaction scores (CSAT); provide expert consultation on security controls tailored to client needs. 2 Support to Sales Teams Contribute to winning proposals by ensuring quality indices above 7; provide prompt and comprehensive support during proposal development; actively generate leads and identify sales opportunities within and beyond existing accounts; track number of proposals led. These performance indicators reflect the commitment to service excellence, technical expertise, and collaborative success that drive the role. Continuous monitoring and improvement of these metrics support individual growth and organizational objectives.