Description

Job Description PLM AI Engineer Key Responsibilities Design and build an AI -powered support bot (web/chat-based) for Hypercare query resolution Develop agentic workflows to retrieve and synthesise answers from: Past incident tickets Knowledge bases and documentation PLM (Teamcenter) systems Implement RAG / multi-source retrieval pipelines for contextual and accurate responses Build APIs and backend services using Python (FastAPI) and Apple-approved AI frameworks Ensure compliance with Apple security, governance, and AI platform constr ai nts Collaborate with Hypercare, PLM , and support teams to continuously improve response accuracy