PMO EXECUTIVE L1

Job Description Role Type: Operations & Technical Support About the Role We are seeking a proactive and adaptable SOS Tech Coordinator to manage end-to-end device lifecycle operations, technical device provisioning, international shipping, and inventory management. In this role, you will combine hands-on technical troubleshooting and OS imaging with high-touch, client-facing customer support in a fast-paced, dynamically changing environment. You will be instrumental in executing day-to-day operations within strict Service Level Objectives (SLOs) and Key Performance Indicators (KPIs), while serving as a collaborative peer lead within a distributed team. Key Responsibilities Technical Support & Device Lifecycle Management Imaging & Provisioning: Perform device imaging, hardware setup, initial configuration, and software deployment across multiple operating systems (macOS, Windows, Linux, Android, Chrome OS, iOS, etc.). Technical Troubleshooting: Deliver direct, client-facing technical support, diagnostics, repairs, and preventative maintenance for consumer electronics, laptops, and prototype hardware. Device Requests & Walk-Ins: Review, approve, and fulfill device requests; manage walk-up/window distributions and interactive tech demos for internal teams and engineers. Inventory & Global Logistics End-to-End Logistics: Oversee domestic and international import/export shipments, customs documentation, tracking, and delivery for electronics and hardware. Inventory Control: Track hardware lifecycle stages using inventory management tools, maintain dynamic data trackers, and conduct regular physical audits. Hardware Lab Operations: Handle hands-on physical hardware operations, including receiving, sorting, packing, shipping, organizing storage areas, and managing hardware recycling/disposal. Operations & Vendor Management Procurement Support: Manage the end-to-end Purchase Order (PO) lifecycle—from quote requests and PO creation to shipment tracking and invoice reconciliation. OEM/ODM & Partner Collaboration: Coordinate with external partners and 3rd-party vendors via ticketing/bug-tracking systems and official channels. Documentation & SOPs: Continuously update Standard Operating Procedures (SOPs) to reflect changing workflows, adhering strictly to established templates and quality guidelines. Performance & Communication SLO/KPI Adherence: Prioritize daily tasks to maintain compliance with team KPIs; conduct root-cause analysis and corrective action plans if metrics fall short. Cross-Functional Communication: Provide clear, professional project updates and status reports to Engineering, cross-functional leads, and management. Mentorship: Assist with onboarding, guiding, and mentoring peers in a multi-site team environment. Qualifications Experience: 1+ years of experience in hardware operations, technical support, inventory management, or international logistics/shipping for electronics. OS & Imaging Familiarity: Hands-on experience with OS deployment, device imaging, system configuration, and technical troubleshooting across various operating systems. Client Support: Proven track record in high-touch, client-facing customer service within a fast-paced, rapidly shifting environment. Organizational Skills: Meticulous attention to detail with the ability to maintain accurate data fields across tools, ticketing platforms, and manual tracking sheets. Communication: Exceptional written and verbal communication skills, with a strong ability to manage priority emails, flag operational risks, and collaborate effectively across teams. Preferred Qualifications Hands-on experience with specialized enterprise inventory management and ticketing tools (e.g., Jira, ServiceNow). Prior experience supporting prototype hardware, consumer electronics, or laptop deployment programs. Demonstrated ability to perform root-cause analysis on operational metrics and process deviations.