Senior Consultant - System Management

Job Description Social Marketing Operations Engineer Programming NOTE This role will need to support Pacific Time Hours Role Summary We are seeking a Social Marketing Operations Engineer with strong social media and Sprinklr experience to support our enterprise tech clients content amplification strategy across 8 social platforms automation and optimization of content workflows and management of digital communities This role bridges digital marketing marketing technology and analytics enabling scalable and efficient campaign execution across social and content platforms Key Responsibilities Social Media Management Partner with content and creative teams to support timely content amplification on channels with 800K followers Manage and optimize social media content across multiple platforms using Sprinklr Adobe Workfront Develop best practices for governance tagging and native platform usage Manage integrations between AEM Adobe Experience Manager or other CMS platforms and Sprinklr to streamline content workflows Own end-to-end metadata tagging strategy for content landing on client social media accounts Stay up to date on latest social trends features and tools and understand how to implement them for social campaigns delivery Stakeholder Management Collaborate with multiple groups of stakeholders and focus on shared outcomes using data and insights to help broker any challenges Analytics Performance Optimization Analyze track and report on social media performance using Sprinklr Analytics Adobe Workfront and PowerBI reporting dashboards Generate insights and recommendations to improve process intake and operational efficiency Execute AB testing on social posts and blog content to optimize performance Community Engagement Brand Growth Monitor brand mentions audience sentiment and engagement trends using social listening tools Collaborate with customer service and marketing teams to respond to customer inquiries on social platforms Support influencer marketing initiatives and social listening strategies Qualifications Skills Required Qualifications 3 years of enterprise experience in social media management Hands-on experience with Sprinklr for social posting automation and analytics Strong working knowledge of social platforms Tik Tok LinkedIn X Twitter Instagram Facebook YouTube etc Experience supporting YouTube video readiness and publishing workflows Excellence in supporting creative social media content planning strategy and collaboration Expert knowledge of best practices and cultural trends for Instagram Threads Tik Tok YouTube Facebook X Twitter etc Strong knowledge of social media analytics and reporting to demonstrate results Experience with AB testing paid social campaigns and performance marketing Strong analytical communication and project management skills Experience using project management software such as Adobe Workfront Microsoft Lists Microsoft Project Clickup etc Additional Qualifications Exposure AIdriven marketing tools chatbots or automated customer engagement solutions Basic knowledge of HTML CSS and JavaScript for minor web or email customizations Technical understanding of API integrations marketing automation and data analytics Skills Mandatory Social Media Management via Tik Tok Instagram Threads X Twitter LinkedIn YouTube etc Sprinklr or equivalent social media management platforms Stakeholder management Critical thinking in a fast-paced environment English language fluency