Service Desk Engineer

Location: Scottsdale, AZ (5 days on-site) Eversource Service Desk Technician PRIMARY RESPONSIBILITIES INCLUDE Serve as a member of the IT service desk support staff that is responsible for installation monitoring functionality and troubleshooting of workstations communication devices Support the IT Service Desk team culture that is committed to collaborative cross-functional relationships and service excellence Support management of Company Assets eg PCs Phones in the company ITSM service desk tool Support the IT service desk with inventory of endpoint device assets and ensure the security of these devices the backup of their data and their secure network access Follow and support updates to IT processes policies procedures and knowledgebase articles are documented published and regularly updated Review service desk metrics where applicable to optimize the service provided to the organization Supporting tactical technological planning to achieve business goals by prioritizing technology initiatives and coordinating the evaluation deployment and management of current and future state technologies REQUIRED QUALIFICATIONS Associate or bachelors degree in computer science computer information systems or related field Proven working experience as an Service Desk Engineer or relevant experience 3 years of experience in IT roles of increasing responsibility Experience supporting or managing the following functions network administration systems administration storage and data center operations Experience with international company with multiple locations Experience with Security Access systems badges Managesupport phone systems Manage company mobile numbers and related contract Strong client focus and the ability to manage client expectations and maintain a high level of client trust Strong interpersonal organizational time management and problem-solving skills Ability to perform essential functions of the job Ability to travel nationally and internationally DESIRED QUALIFICATIONS Professional services experience Experience with Windows 1011 Clients Cisco Networking Active Directory GPO Office365 tools SharePoint Infor ERP Nice to have ServiceNow experience andor ISO 27001 certification experience Ready to work in shiftsrotations shifts Fluent in American English speakingwriting

Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server