Social Media Project Manager

We are seeking a customer focused Junior PMO Social Self Serve Program Coordinator to support Social Self Serve Program and help drive adoption of social publishing capabilities across the organization. This role will serve as the primary point of contact for seeking guidance on social programming Sprinklr usage onboarding training and support. The ideal candidate will possess strong knowledge of social media operations hands-on experience with Sprinklr, excellent stakeholder management skills and an understanding of AI and automation technologies that can enhance user experience and operational efficiency Key Responsibilities: Support throughout the Social Self Serve onboarding journey Guide users through program requirements governance processes and publishing best practices Track onboarding activities and ensure a smooth transition into the program Sprinklr Platform Expertise Assist users with account setup publishing workflows campaign scheduling reporting and platform navigation Troubleshoot user issues and coordinate escalations with appropriate support teams Educate employees on social media programming strategies content planning and publishing processes Promote responsible social media usage aligned with policies and standards Provide consultation on social campaigns audience engagement and content publishing practices Deliver workshops walkthroughs and knowledgesharing sessions Develop and maintain onboarding guides FAQs training materials and documentation Act as the liaison between requestors and specialized support teams Route requests to the correct operations governance engineering or compliance teams Manage and communicate progress risks and resolutions to stakeholders Respond to highpriority and timesensitive social publishing requests Ensure timely resolution and clear communication during escalations Leverage AIpowered tools such as Microsoft Copilot to improve onboarding reporting documentation and user support experiences Identify opportunities to automate repetitive operational activities using tools such as Power Automate and Copilot Studio Promote AIfirst and automationfirst approaches to improve program scalability and efficiency Required Qualifications: 1 to 3 years of experience in PMO Program Coordination Social Operations Digital Marketing Customer Success or Support Operations Hands-on experience using Sprinklr Strong understanding of social media publishing workflows and governance Excellent communication presentation training and stakeholder management skills Proficiency with Microsoft Teams Outlook Excel PowerPoint SharePoint and Microsoft 365 Basic understanding of Generative AI Copilot technologies and workflow automation concepts Preferred Qualifications: Experience with Power Automate Copilot Studio PowerBI or similar automation platforms Knowledge of enterprise social media programs and digital marketing operations Experience creating user training programs onboarding materials and knowledgebase content Increased efficiency through AI and automation initiatives Effective delivery of office hours training and user enablement programs

Mandatory Skills : Project Planning, Pursuit/ Proposal Management, Risk/Crisis Management, Stakeholder Management