Specialist - Business Analysis

Job title : Salesforce Training Lead Job Location : Mississagua , Ontario , Canada Role Summary We are seeking a Salesforce Training Lead to design and deliver rolebased training programs and job aids that enable Day1 user performance across impacted personas This role ensures effective knowledge transfer adoption readiness and sustained user enablement for Salesforce launches Key Responsibilities Create and deliver rolebased Salesforce training tailored to diverse user personas Develop job aids quick reference guides and enablement materials to support Day1 readiness Partner with business stakeholders and OCM teams to align training with change impacts Conduct training sessions virtual and inperson and measure effectiveness through feedback and adoption metrics Coordinate with project teams to ensure training content reflects system functionality and business processes Drive continuous improvement of training programs based on user feedback and evolving Salesforce capabilities Primary Skills Strong expertise in Salesforce platform functionality and user workflows Proven experience in instructional design curriculum development and training delivery Ability to create rolebased enablement materials job aids elearning workshops Knowledge of adult learning principles and training evaluation methods Secondary Skills Excellent communication facilitation and presentation skills Strong stakeholder management and collaboration abilities Analytical mindset to measure training effectiveness and adoption metrics Flexibility to adapt training strategies to evolving business needs Qualifications Bachelors or Masters degree in Education Organizational Development Business Administration or related field 9-12 years of experience in training and enablement with at least 35 years in Salesforce programs Experience in enterprisescale training delivery across diverse user groups Salesforce certifications Administrator Business Analyst or Consultant desirable Familiarity with Learning Management Systems LMS and digital training tools Track record of driving successful user adoption in largescale digital transformation initiatives

Mandatory Skills : Salesforce Administration, Salesforce Experience Cloud, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Service Max