Specialist - Software Engineering

Job Summary We are seeking an experienced Production Support Engineer to provide L2L3 support for critical enterprise applications The ideal candidate should possess strong expertise in Python Oracle PLSQL SQL databases Informatica Unix Linux administration and monitoring tools such as Dynatrace and Splunk The role involves incident resolution problem management release support job scheduling performance monitoring and ensuring application availability in a 24x7 production environment Key Responsibilities Provide L2L3 production support for critical business applications and ensure high availability Monitor application database and infrastructure health using Splunk Dynatrace and operational dashboards Analyze and troubleshoot application database ETL and batch processing issues Support Oracle and SQL Server databases including query analysis and performance optimization Manage Informatica workflows ETL jobs and batch scheduling using Autosys Quartz or Airflow Perform root cause analysis and implement preventive measures to reduce recurring incidents Coordinate with development infrastructure and business teams during incident resolution Drive change implementation release validation and production deployment support activities Maintain runbooks support documentation SOPs and knowledge repositories Ensure compliance with SLA availability and operational excellence requirements Develop automation scripts using Python and Shell scripting to improve operational efficiency Participate in oncall support and major incident management activities Preferred Qualifications Strong understanding of ITIL processes and production support best practices Experience working in mission-critical banking financial or enterprise environments Excellent troubleshooting communication and stakeholder management skills

Mandatory Skills : Dynatrace, Load Runner-Performance Testing, Performance Testing -Performance Engineering, Shell Scripting, Splunk Good to Have Skills : Python