Support Engineer - Windows Infrastructure

Windows Patching and Deployment Windows Update Windows Upgrade Windows Licensing (Retail, OEM, MAK, KMS, E3, E5) Autopilot (Preferred) Windows Server 2008, 2008 R2, 2012, 2012 R2, 2016, 2019 and Client OS (Windows 7, Windows 10) Enterprise-level Troubleshooting Log Analysis with reference to Windows Deployment Windows as a Service Windows Updates Troubleshooting Windows Update Servicing Activation Bit Locker MBAM (Microsoft Bit Locker Administration and Monitoring) Imaging, Sysprep, WDS Storage High Availability Storage High Availability (HA) Hyper-V, Hypervisor, Hyper-V Architecture Cluster, Failover Cluster, Clustering SAN, NAS Storage Technologies Backup Technology, VSS (Volume Shadow Copy Service) Windows Firewall Storage and Backup Configuration Types Windows Server 2008 to 2019 Features and Variances Windows Update Types, Cumulative Updates, LTSC (Long-Term Servicing Channel) DFS MSDTC (Microsoft Distributed Transaction Coordinator) VSS Backup Server Core Machines Server Hardware Upgrades Quorum in Cluster Failover Cluster Hyper-V Checkpoints Check Disk (CHKDSK) Strong communication skills with excellent spoken and written English communication Effective and polished interaction with customers to gather information quickly, communicate next steps and status updates, and inspire confidence Ability to resolve difficult customer issues through telephone, email, and chat support Demonstrable troubleshooting skills Cross-team collaboration Mandatory Requirement: Applicants must possess a current, valid U.S. Passport. Candidates who do not meet this requirement will not be considered.