TECHNICAL LEAD L1

Job Description Contact Center Production Implementation Engineer Fort Lauderdale, Florida or NJ 5+ years of contact center implementation and support experience. Demonstrated Cisco UCCE production implementation experience. Hands-on AWS Connect implementation and operational support experience. Experience supporting large-scale enterprise contact center environments. ITIL Foundation certification or working knowledge of ITIL processes. AWS Certification preferred. Cisco Collaboration or UCCE certifications preferred. Bachelor's Degree, Technical Diploma, or equivalent experience. The primary technical focus for this role is Cisco Contact Center technologies, including Cisco UCCE, CVP, ICM scripting, CUCM, SIP, voice gateways, and AWS Connect implementation and support.