TECHNICAL LEAD L1

Job Description Provide L2/L3 production support for Java/J2EE applications in a 24x7 enterprise environment Monitor applications using tools such as Splunk, Dynatrace, App Dynamics, Kibana Handle P1/P2/P3 incidents , perform deep root cause analysis (RCA), and implement preventive fixes Debug issues across Java code, application servers, databases, batch jobs, and integrations Support production releases, deployments, and post‑release validation Work with development, QA, infrastructure, and business teams to resolve production defects Manage incident, problem, and change tickets using ServiceNow / Remedy Analyze logs, thread dumps, heap dumps, and performance metrics Ensure SLA compliance, application uptime, and system reliability Participate in on‑call rotations and incident bridges Competencies Client Centricity Passion for Results Execution Excellence Collaborative Working Learning Agility Problem Solving & Decision Making Effective communication